WooMate terms of service

Effective: November 28, 2026

These terms are a translation of the Polish original (Regulamin aplikacji WooMate). If the two versions differ, the Polish version prevails.

§ 1. General provisions

These terms of service (the “Terms”) set out the rules and conditions for using the “WooMate” application (the “App”) and the services provided by the Provider.
The App is used to manage an online store built on WooCommerce, including sales monitoring and analytics, an AI assistant, generating product content, and importing products and updates from supplier price lists; on selected plans also collaboration of several people on a store (Agency). The Price List sets out which features each plan includes. The App is intended for professional use, by both businesses and consumers.
These Terms are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means (the “Electronic Services Act”).
The services are provided by Miłosz Wein, doing business as Miłosz Wein Smart Marketing (permanent place of business: ul. Warszawka 72, 82-300 Elbląg, Poland), registered in the Central Register and Information on Economic Activity (CEIDG) kept by the Polish minister responsible for the economy, tax ID (NIP): 8762473623 (the “Provider”).
You can contact the Provider:
1. by email at hello@getwoomate.com,
2. by post at ul. Warszawka 72, 82-300 Elbląg, Poland.
Under Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (the Digital Services Act, the “DSA”), the Provider has designated a single point of contact for direct communication with EU authorities and Customers on matters covered by the DSA. Point of contact: hello@getwoomate.com.
Before using the App, the Customer must read these Terms and the Privacy Policy.

§ 2. Definitions

Capitalized terms in these Terms have the following meanings:

Price List – the document or information stating the current price of the Service, the Subscription Period, the plan and other conditions stated there, available at getwoomate.com/pricing,
Consumer – a natural person entering into a legal transaction with the Provider that is not directly related to their business or professional activity,
Account – a panel created in the App's IT system that lets the Customer use its features,
Non-conformity – a lack of conformity of the App Service with the App Agreement (the conformity criteria are set out in Article 43k(1)–(2) of the Consumer Rights Act),
Trial Period – a period of 14 (fourteen) days during which the Customer may use the Services free of charge to get to know the App's features,
Subscription Period – the period for which the Provider makes the Service available to the Customer under the Price List,
Subscription Fee – the fee the Customer pays in advance for the Service, set according to the Price List in force when the Service is ordered,
Review – the Customer's opinion of the App, including a description of their experience with the Service,
Privacy Policy – the document containing information on how the Provider processes Customers' personal data,
Terms – as defined in § 1(1),
Customer Content – any data (including personal data), electronic files, information and materials saved by the Customer in the Account,
Agreement – an agreement for the supply of a digital service within the meaning of the Consumer Rights Act; creating an Account is a condition for concluding the Agreement,
App Service / Service – a digital service that lets the Customer use the App's features,
Customer – a client (Business or Consumer) using the App,
Provider – as defined in § 1(4),
Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights,
Electronic Services Act – as defined in § 1(3),
User – a person using the App who is a Consumer.

§ 3. Technical requirements, rules of use and security

To use the App properly, you need all of the following:
1. an internet connection,
2. a device that can use internet resources,
3. an active email account.
Using viruses, bots, worms or other computer code, files or programs that automate processes, scripts and applications within the App is prohibited.
The Provider uses cryptographic protection of electronic transfers through appropriate logical, organizational and technical measures, in particular SSL encryption, access passwords and antivirus software.
Despite these safeguards, using the internet may expose the Customer's device to malicious software. The Provider recommends using antivirus software or tools that protect your identity online.
Use of the App is paid, except for the free Trial Period referred to in § 4.
The Customer must provide only accurate data. The Provider is not liable for the consequences of false or incomplete data.

§ 4. Agreement for the supply of the Service

Under the Agreement, the Provider lets the Customer use the App's features (to the extent of the plan chosen in the Price List).
To conclude the Agreement for the Trial Period, the Customer should:
1. go to getwoomate.com and click “Sign up”,
2. enter an email address and a password in the sign-up form (the name is optional),
3. read the Terms and the Privacy Policy, linked below the sign-up button,
4. click the button to create the account.
Clicking the button to create the account means accepting the Terms and concludes a free Agreement for the Trial Period. The Account works immediately after sign-up.
After sign-up, the Provider sends a link to confirm the email address, valid for 30 days. The Customer confirms the address within 3 days of signing up; after that, the App asks for confirmation before it can be used further.
After the Trial Period, the Customer may decide to keep using the Service, which extends the Agreement on a paid basis under the Price List.
To extend the Agreement, the Customer goes to Settings → Plan and billing in the App, chooses a plan and billing period (monthly or yearly, where the Price List provides for it) and pays through Stripe.
An Account can be created only with an email address and a password. The Customer can connect Google and Meta (Facebook) accounts in the App as data sources; they are not used for signing up or signing in.
If the Agreement is extended (on a paid basis), the Customer keeps all Customer Content and data entered in the Account during the Trial Period.
Paragraphs 10–16 below apply only to Customers who are Consumers or Businesses with Consumer rights.
If the Customer is not given access to the Service promptly after the Agreement is concluded, the Customer asks the Provider to grant access promptly (by email to the address in § 1(5)(1)). If the Provider does not grant access promptly after receiving the request, the Customer may withdraw from the Agreement.
The Customer may withdraw from the Agreement without such a request if at least one of the cases listed in Article 43j(5) of the Consumer Rights Act applies.
Regardless of the above, the Customer may terminate the Agreement by sending a request to delete the Account to hello@getwoomate.com from the email address assigned to the Account. The Provider deletes the Account.
Withdrawal or termination takes effect when the Customer submits a statement to the Provider, which may be sent by email to hello@getwoomate.com.
If the Customer breaches these Terms and does not remedy the breach despite a request, the Provider may terminate the Agreement with 7 days' notice.
The Provider deletes the Account promptly after receiving the statement of withdrawal or termination, or after the notice period ends.
The Customer has the right to:
1. download all of their data in JSON/CSV format,
2. move their data to a competing system,
3. receive the full history of generated content and conversations with the AI assistant.
The data is provided within 30 days of such a request.

§ 5. Fees and payments

Prices in the Price List are in US dollars (USD) and are final prices.
All payments are made through the payment systems available in the App (the payment operator is Stripe).
The Customer must pay the Subscription Fee in the amounts stated in the Price List. Access to the chosen plan is granted automatically once Stripe confirms the payment. You get the invoice by email.
The Subscription Fee is charged automatically, in advance, every month or every year, depending on the chosen billing period, and the subscription renews automatically until it is cancelled. The Pro Lifetime plan is paid once and does not renew. The Customer manages the payment card, plan changes and cancellation in the Stripe billing portal available in Settings → Plan and billing.
The Provider does not offer discounts or discount codes for the Service.
If the Subscription Fee is not paid, access to the App's features is suspended until the payment is received.

§ 6. Price List

The current Price List is available at getwoomate.com/pricing.
The Price List provides for the following plans:
1. Trial Period (Trial) – 14 days free, Pro features for 1 store, with limits: up to 30 WooMate AI messages, up to 20 products in Studio, up to 50 products in Import, up to 10 images,
2. Starter – $49 per month or $490 per year (Monitor + WooMate AI, 1 store),
3. Pro – $99 per month or $990 per year (Starter + Studio and Import with supplier price lists, 1 store),
4. Agency – $199 per month or $1,990 per year (Pro features, up to 5 stores and collaboration with clients on stores),
5. Pro Lifetime – $599 one-time (Pro features with no time limit, 1 store; limited to 30 licenses).
The Provider may change the Price List at any time.
A change to the Price List does not affect the fees set in Agreements concluded before the change.

§ 7. Complaints – Consumers and Businesses with Consumer rights

This section applies only to Consumers and Businesses with Consumer rights.
The Service supplied to the Customer must conform to the Agreement throughout the period of supply.
The Provider is liable for any Non-conformity that becomes apparent during the period of supply.
If a Non-conformity becomes apparent, the Customer may file a complaint requesting that the Service be brought into conformity with the Agreement.
Complaints are filed by email to hello@getwoomate.com and should include: full name, email address, a description of the Non-conformity and a request to bring the Service into conformity with the Agreement.
The Provider may refuse to bring the Service into conformity with the Agreement if this is impossible or would require excessive costs.
The Provider replies to the complaint by email within 14 (fourteen) days of receiving it.
If the complaint is accepted, the Provider brings the Service into conformity with the Agreement at its own cost, within a reasonable time and without undue inconvenience to the Customer.
If a Non-conformity becomes apparent, the Customer may submit a statement of withdrawal from the Agreement where:
1. bringing the Service into conformity is impossible or requires excessive costs,
2. the Provider has not brought the Service into conformity in accordance with paragraph 8 above,
3. the Non-conformity persists despite an attempt to bring the Service into conformity,
4. the Non-conformity is so significant that it justifies withdrawal from the Agreement without a prior request,
5. the Provider's statement or the circumstances clearly show that it will not bring the Service into conformity within a reasonable time.
The statement of withdrawal from the Agreement is submitted by email to hello@getwoomate.com and should include: full name, email address, the date the Service was supplied, a description of the Non-conformity and the reason for withdrawal.
If the Customer withdraws from the Agreement, the Provider deletes the Account promptly after receiving the statement.
Under Article 34(1a) of the Consumer Rights Act, if the Customer withdraws from an Agreement for the supply of the Service, the Customer must stop using the Service and making it available to third parties.

§ 8. Complaints – Businesses

This section applies only to Businesses.
If the Service is found not to conform to these Terms, the Customer may file a complaint in writing or by email to hello@getwoomate.com no later than 30 days after the non-conformity became apparent.
The complaint should include: the Customer's name, email address and a description of the non-conformity.
The Provider replies to the complaint by email within 21 (twenty-one) days of receiving it. In particularly complex cases, this may be extended to 30 calendar days.

§ 9. Right of withdrawal

Under Articles 27 et seq. of the Consumer Rights Act, a Customer who is a Consumer may withdraw from the Agreement without giving any reason within 14 (fourteen) days of concluding it. The Provider extends this right to Businesses as well.
The right of withdrawal referred to in paragraph 1 does not apply to the Pro Lifetime plan. The Pro Lifetime plan is a one-time fee for indefinite access. By purchasing it, the Customer consents to immediate performance of the agreement and acknowledges that the right of withdrawal is lost once the Service begins (Article 38(13) of the Consumer Rights Act).
For subscription plans (Starter, Pro, Agency), the Subscription Fee is paid in advance for the entire Subscription Period. Cancelling the subscription during a Subscription Period does not entitle the Customer to a pro-rata refund. Access to the Service continues until the end of the paid Subscription Period, after which the Agreement is not renewed. The Customer may cancel the subscription at any time in the App's settings or by emailing hello@getwoomate.com.
The Customer exercises the right of withdrawal by sending the Provider a statement of withdrawal by email to hello@getwoomate.com. Sending the statement before the deadline is enough to meet it.
When a statement of withdrawal is submitted, the Provider promptly confirms its receipt to the Customer by email.
After an effective withdrawal from the Agreement, the Provider deletes the Account promptly after receiving the statement of withdrawal.

§ 10. Customer Content and Reviews

The Customer may send the Provider Reviews of the services in any way, including by email.
Sending a Review does not oblige the Provider to publish it. The Provider may remove a published Review at any time.
It is prohibited to post Customer Content and Reviews that:
1. contain false information or are contrary to the law, these Terms or good practice,
2. incite violence or hatred, or insult any group or person,
3. may infringe personal rights, copyright or other rights of third parties,
4. contain advertising, promotional, political, religious or discriminatory content,
5. promote business that competes with the Provider.
Any person using the App (the “Reporting Person”) may report Customer Content or a Review that may breach these Terms by email to hello@getwoomate.com.
The report should include: a substantiated explanation of the reasons, the exact location of the content (URL), the Reporting Person's details and a statement of good faith.
The Provider reviews the reported Content within 14 days of receiving a complete report and informs the Reporting Person of its decision.
By sending Customer Content or a Review, the Customer declares that they are its sole author. The Customer bears full responsibility for the Content and the consequences of publishing it.
By sending Customer Content or a Review, the Customer grants the Provider a free, non-exclusive license to use it without time or territorial limits in the Provider's promotional materials.

§ 11. Use of artificial intelligence (AI)

The Provider informs the Customer that the App uses AI models chosen by the Customer from those available in the App: Claude (Anthropic PBC, USA), GPT (OpenAI, USA) and Gemini (Google, USA), for the following purposes: the WooMate AI assistant for analyzing WooCommerce store data and connected sources (for example Google Analytics 4, Search Console, Google Ads, Meta Ads) and preparing changes to the store, generating product and marketing content and images in Studio, and assisting with product imports. Risk category under the AI Act: general-purpose AI system — low risk.
The Customer acknowledges that AI-generated results:
1. may contain errors, inaccuracies or hallucinations,
2. require human review before use,
3. do not constitute legal, tax, financial or medical advice.
The Customer undertakes to review AI results before using them, not to rely solely on generated content when making business decisions, and to comply with the AI Act's transparency requirements towards their own customers.
AI features run on the Customer's own API keys with Anthropic, OpenAI or Google Gemini, entered in Settings → AI and costs. The data needed for a task is sent to the chosen provider under the Customer's agreement with that provider, and AI usage costs are billed by the provider directly to the Customer. The App shows the estimated cost of tasks and lets the Customer set a limit.
By default, store customers' contact details (including email address, phone number, street, postal code and surname beyond the initial) are masked before being sent to the AI model. Full details are sent to the model only if the Customer turns this option on in the store settings (Advanced).
Changes to the store prepared by WooMate AI and Studio are saved only after the Customer approves them, and can be reviewed and undone in the “Changes” view. Automatic saving of updates from a supplier price list works only if the Customer turns it on. The App does not change the store's code or files (theme, plugins, server).
The Provider is not liable for business decisions made on the basis of AI results, for infringement of intellectual property rights resulting from AI-generated content, or for damage caused by incorrect AI recommendations.
AI-generated content belongs to the Customer to the extent permitted by law, subject to the rights of AI model providers. The Customer acknowledges that AI content may not be protected by copyright and that the Provider does not guarantee that results are unique.

§ 12. Liability and service level

The Provider undertakes to provide the Services with due diligence.
The parties exclude the Provider's liability for lost profits of a Customer who is a Business.
To the extent permitted by law, the Provider is not liable for the consequences of: using the App contrary to its intended purpose, providing incorrect data, or the Customer disclosing access credentials to third parties.
The Provider is not liable for disruptions to the App caused by force majeure (including unavailability of the Anthropic, OpenAI, WooCommerce, Google or Meta APIs, or a ban on the use of AI models by supervisory authorities), maintenance work, causes on the Customer's side or actions of third parties.
After the Agreement ends, the Provider keeps the data available for a further 90 days, after which it is deleted. At the Customer's request, it can be deleted sooner. The Customer may request a full export of their data before it is deleted.

§ 13. Provider's intellectual property

All components of the App, in particular the App's name and logo, images and descriptions, how the App works, graphic elements, interface, software, source code and databases, are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights and other generally applicable laws.
Any use of the Provider's intellectual property without its prior express permission is prohibited.

§ 14. Out-of-court dispute resolution – Consumers and Businesses with Consumer rights

This section applies only to Consumers and Businesses with Consumer rights.
A Customer who is a Consumer or a Business with Consumer rights may use out-of-court methods of handling complaints and pursuing claims.
Detailed information is available at the offices and on the websites of district (municipal) consumer ombudsmen, Voivodeship Inspectorates of the Trade Inspection and the Office of Competition and Consumer Protection (UOKiK) in Poland.

§ 15. Personal data

Information on how the Provider processes personal data is in the Privacy Policy.

§ 16. Changes to the Service – Consumers and Businesses with Consumer rights

This section applies only to Consumers and Businesses with Consumer rights.
The Provider may change the Service where: the Service needs to be adapted to new devices or software, the Provider decides to improve the Service by adding new features or modifying existing ones, or the law requires changes.
A change to the Service may not involve any costs for the Customer.
If a change to the Service will significantly and negatively affect access to the Service, the Provider must inform the Customer by email at least 7 days before the change about its features and timing, and about the right to terminate the Agreement with immediate effect within 30 days of the change.

§ 17. Changes to the Terms

The Provider may change these Terms, among other things, in the event of: a change in the scope of business, starting to provide new services or ceasing to provide existing ones, a technical modification of the App, or a legal obligation to make changes.
The Customer will be informed of a change to the Terms by publication of the amended version in the App and by email.
Agreements concluded before a change to the Terms are governed by the Terms in force at that time.
A User who does not agree to a change to the Terms may terminate the Agreement with immediate effect within 10 (ten) days of receiving information about the change. Failure to terminate is deemed acceptance of the change. Termination is made by email to hello@getwoomate.com.

§ 18. Final provisions

The current version of the Terms is effective from November 28, 2026.
These Terms are governed by Polish law. Any disputes will be resolved through amicable negotiation and, failing agreement, by the common court having jurisdiction over the Provider's registered office.
Matters not covered by these Terms are governed by generally applicable Polish law.
These Terms are a translation of the Polish original. If the two versions differ, the Polish version prevails.