Background work, stopping and resuming

What happens when you close the tab, stop an import or the server is interrupted.

Import runs on the server. Close the tab and the work carries on. Open the progress with Show progress on the Import screen.

Stopping

Click Stop. WooMate finishes the current item and doesn't start the next ones. It doesn't undo items already saved. The status changes to Stopped.

Import states

Resuming after errors

1. Open the import from the history or the progress screen.
2. Handle the Needs checking items first.
3. Click the Retry button with the number of failed items.

A retry covers failed items and items that were still waiting. WooMate doesn't save confirmed items a second time.

“Needs checking” items

The write may have reached WooCommerce without a confirmation. WooMate doesn't retry it on its own, so it won't create a duplicate product.

1. Click Check the store automatically. WooMate reads the products and shows the result.
2. You can retry items that weren't saved.
3. Check the rest manually with Open in WooCommerce.
4. Click Checked, exclude from retry or I checked all of them.

While there are items to check, retrying errors is blocked.

Related articles

• Your first import, step by step
• Error report and history

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.