Store connection and WooCommerce keys

What connection errors mean and how to fix them.

This article collects the messages you may see when connecting a store and later on.

Messages

Message	Cause	What to do
That doesn't look like a website address	Wrong address	Enter something like mystore.com
We couldn't find a WooCommerce store at this address	The address differs from the WordPress one	Enter the address you use to sign in to WordPress, without /wp-admin
This store's website is on a different address than WordPress	Separate front end	Enter the keys under More options
This store is already connected	Duplicate	Use the existing store
The store didn't accept these keys	Keys are inactive or lack write access	Create "Read/Write" keys
The consumer key must start with ck_	Wrong key	Copy the key from REST API
The consumer secret must start with cs_	Wrong secret	Copy it from the same place
You've reached your plan's store limit	Plan limit	Change your plan or delete a store
Could not load data from the store	The store isn't responding	Check the website and try again

Creating keys manually

In WordPress, go to WooCommerce → Settings → Advanced → REST API.
Click Add key and choose Read/Write permissions.
Copy the ck_… key and the cs_… secret.
In WooMate, open the store settings, Advanced, WooCommerce keys.
Click Check and save keys.

WooCommerce keys are not your WordPress email or password.

Checking a working connection

In the store settings, under Connections, click Check connection. If you see "The store rejected the keys. Replace the WooCommerce keys in “Advanced”.", replace the keys.

Security plugins

Some plugins block the WooCommerce REST API. Check the HTTPS address and the plugin settings. Still not working? Write to hello@getwoomate.com.

Publishing in WordPress

Message	What to do
The username or application password is missing	Fill in both fields
WordPress rejected the username or application password	Generate a new application password
The user cannot publish	Use the Editor or Administrator role
The server does not pass the authorization header	Ask your host to enable the Authorization header for the REST API

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.