Trial and plan limits
What limit and module access messages mean.
These messages block a feature until you change your plan or the limit resets. Plans, free trial and limits describes the trial limits.
Trial messages
| Message | Where | What to do |
|---|---|---|
| Trial limit reached: 30 messages. Buy a plan to continue. | WooMate AI | Choose a plan |
| Trial limit reached: 20 products. Buy a plan to continue. | Studio | Choose a plan |
| Trial limit: N of 20 products left. Select fewer products or buy a plan. | Description batch in Studio | Select fewer products or choose a plan |
| Trial limit: 20 products in Studio. Select fewer products or choose a plan. | ALT texts in Studio | Same as above |
| Trial limit reached: 10 graphics. Buy a plan to continue. | Images in Studio | Choose a plan |
| The file has N products and your trial has M left. | Import, check step | Split the file or choose a plan |
| The trial product limit has been used. | Retrying an import | Choose a plan |
| Trial limit used up | Studio tools | Choose a plan |
Plan messages
| Message | Cause | What to do |
|---|---|---|
| Your plan doesn't include WooMate AI. Upgrade your plan in Settings. | No active plan | Choose a plan |
| WooMate Studio requires the Pro plan or higher. | Starter plan | Switch to Pro |
| Brand Studio requires the Pro plan or higher. | Starter plan | Switch to Pro |
| Import requires the Pro plan. | Starter plan | Switch to Pro |
| Supplier price lists require a plan with Import. | Starter plan | Switch to Pro |
| You've reached your plan's store limit (N). Change your plan to add more. | Store limit | Change your plan or delete a store |
| Collaboration requires the owner's active Agency plan. | Store owner's plan | The owner turns on Agency |
| Your AI cost limit doesn't allow another request. | Your AI budget | See costs and the monthly limit |
Import limit
The limit counts products, not rows. A product with three variations in three rows is one product. Failed items go back to the limit, and undoing an import doesn't use it up.
Too many attempts
This protects against too many requests. Wait for the time shown in the message:
- Sign-in: after many failed attempts the screen keeps showing "Invalid email or password.", even with the right password. Wait 15 minutes.
- "Too many attempts. Try again in 15 minutes." (sign-up, password reminder and password change)
- "Too many attempts. Try again in an hour." (resending the email confirmation link)
- "Too many files uploaded within an hour. Try again later." (Import)
- "Too many messages. Wait a moment." (WooMate AI)
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