Google and Meta: connection and expired tokens
What to do when an account won't connect, expires or data is missing.
Google and Meta accounts are shared across all your stores. You choose services separately for each store.
| Message | What to do |
|---|---|
| Could not connect to Google | Try again |
| Google did not grant lasting access | Click Connect Google and approve all permissions |
| Not connected to Google | Connect the account in the store settings |
| This account has no access to this service or the connection has expired | Reconnect the account or enter the ID manually |
| Connect Search Console in store settings | Choose a site in Connections |
Meta
| Message | What to do |
|---|---|
| The Meta connection expires in N days | Click Renew connection |
| The Meta connection has expired | Reconnect the account. Until then, ad data isn't read |
| No permission to manage Meta campaigns | Reconnect the account and tick ad management |
| The Meta integration is temporarily unavailable | Try later or write to us |
The Expiring status appears 7 days before the connection expires.
No account selected
Monitor shows "no account selected" when the account is connected but the service isn't assigned to the store. Click Select account and choose the service.
List not working? In Advanced, under Manual service IDs, enter:
- Analytics: digits only
- Search Console:
sc-domain:yourdomain.comor the full address - Merchant Center: digits only
- Google Ads:
123-456-7890 - Meta:
act_123456789
Disconnecting
Disconnect applies to all your stores. Data from that account stops being read.
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