Free onboarding
What free onboarding help includes and how to request it.
What it's for
Onboarding is help by email. We guide you step by step through setup and your first task in your own store.
What you need first
Nothing. You can request it even before you create an account. It's free for every new user, including during the free trial.
What it includes
- Connecting your store and the data sources you need, and checking that the app is pulling in data.
- Setting up your AI key, manufacturer materials and brand profile.
- Completing your first task together, all the way to checking the result and saving it.
We guide you step by step in our email replies.
How to request it
- Open the request form.
- Tell us what kind of store you run and where you'd like to start.
- Send the form.
You'll get a reply by email within 24 hours.
Limitations
Onboarding doesn't cover building out your whole store. Its goal is to get you ready to work on your own.
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Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.