Orders
How to search for an order, find exceptions and change the status.
The Orders tab shows your WooCommerce orders and the exceptions worth checking.
What you need first
A connected store.
Search and filters
- Search orders: customer, email or order number
- Status
- Only exceptions to check
- Clear filters
Exceptions
| Exception | Meaning |
|---|---|
| Failed payment | The payment didn't go through |
| Unpaid over 24 h | No payment received |
| On hold over 48 h | The order is stuck |
| Processing over 72 h | Fulfillment is taking long |
| Check stock or reservation | Missing stock may mean a reservation |
The thresholds are a signal to check, not a missed delivery date.
Change the status
- Click Change status.
- Choose a New status and read what it will do.
- Click Prepare change to “…”.
- Review the change and approve it. Only then does WooMate save it in your store.
Status change history shows earlier changes.
A status change can send an email to the customer and change stock levels. Store plugins may trigger automations. You can't safely undo this kind of change with one click.
Limitations
- The “refunded” status doesn't issue a refund in the payment gateway.
- The “failed” status doesn't check the transaction in the payment gateway.
- Before reverting a paid order, check the payment gateway.
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