Skip to content
Try free for 14 days

Undoing changes

Which changes you can undo from WooMate, and which you can't.

You can undo supported changes with one button. WooMate then restores the values of the fields the change affected. Only a change with the Saved in store status that can be safely reverted has an Undo button.

Steps

  1. Open Changes, Done tab, or the card in the chat.
  2. Click Undo. For a group of changes, this applies to every item that can be undone.
  3. Check that the status is Undone.

Undoing requires that the data in your store hasn't changed since the save. Otherwise WooMate stops the operation so it doesn't overwrite newer changes.

What you can usually undo

Changes to existing products, variations, image ALT texts, posts, pages, blog categories, comment moderation and media metadata. The button appears when WooMate has a safe record of the previous values.

What you can't undo from WooMate

  • Order status changes. An email already sent to the customer can't be taken back.
  • New items: products, posts, categories, replies to comments.
  • Operations through the store API, including deletions and refunds.
  • Google Ads and Meta campaign changes.
  • Changes and deletions in Merchant Center.
  • Writes to Google Sheets.
  • Changes with an empty previous value, if it can't be safely restored.

To undo a change from Collaboration, create a new proposal and get the client's approval.

Before approving, look for the warning This change cannot be undone from WooMate.

You can also restore published content from the Library: save an older version as a new draft and publish it.

Common issues

  • The data changed since the preview. Check the product in your store and prepare a new change.
  • This operation can't be safely undone. Fix the data manually or prepare a new change.
  • The store didn't confirm the undo. The change moves to the To check tab.

Can't find the answer? Write to hello@getwoomate.com or request free onboarding help.